STRIKE MVMNT is an emerging athletic brand specializing in footwear and apparel.
We are looking for a sales associate to join our store team in Vancouver.
The Sales Associate position is responsible for providing a complete shopping experience for our customers. The Sales Associate is responsible for the areas of customer service and sales, store merchandising and maintenance, installing our culture of “United by Motion”, store operations, and training.
Essential Job Functions
UNITED BY MOTION
The original movement brand. We celebrate motion and mobility. Our community strives to be healthy, fit, productive and inclusive.
o Understand and embody the United By Motion mission in your lifestyle.
o Continually participate in Participate in at least two events or campaigns each year.
Customer Service and Sales
o Greet all customers promptly and courteously as they enter the store.
o Direct customers throughout the store or to the specific area the customer requests.
o Determine the specific needs of each person that enters the store and provide appropriate service.
o Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store, or a commitment to connect with correct information
o Maintain the feedback loop to designers, managers, owners feedback provided by in-store customers.
o Maintain a positive and cheerful attitude at all times.
o Apply the above standards to all phone inquiries.
Merchandising and Maintenance
o Check stock daily and restock when necessary to ensure that all products are available for customers; if stock is not currently available offer to put their name on the wish list and to call them when stock arrives.
o Perform merchandising duties: folding, hanging, and displaying product according to STR/KE MVMNT merchandising standards.
o Steam all hanging merchandise.
o Assist in displaying all featured merchandise prominently in each section.
o Help store merchandiser and/or store manager by suggesting alternative locations for products.
o Maintain store image by adhering to the dress guidelines for STR/KE MVMNT employees.
o Maintain a clean and well-organized back-stock area.
o Vacuum, sweep floors, and empty all trash each day if required.
o Report to work on time, minimum 15 min before shift or notify in advance if absent or late. Staff is responsible to clock in / out of shift for payroll purposes.
o Operate the retail payment system / register; it should be each employee’s goal to use the system without error and to be consistently accurate in money handling.
o Have a general understanding of our Canadian e-commerce in-store fulfillment centre.
o Use correct procedures for processing mail orders, transfers, and special orders / request.
o Practice security measures that help prevent theft; understand the procedures for handling shoplifters.
o Practice safety consciousness at all times.
Mentoring, Training and Employee Development
o Participate in all required STR/KE MVMNT training / events.
o Participate in the training of fellow employees, including New Hire Training and ongoing product, service , operations training.
o Be proactive in your ongoing education regarding the company, products, and local events that are relevant to our mission.
o Take advantage of additional training opportunities when they are offered.
o Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
o Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising.
o Continually able to walk up and down staircase, carrying boxes, product, and other necessary store related items.
o Ability to regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
o Ability to safely lift boxes up to 55 lbs.
o Comfortable climbing ladders.
o Store is open 7 days per week. Number of scheduled hours per week varies. Must be available to work minimum of one weekend day, one opening shift and one closing shift throughout the week.
Minimum Job Qualifications
o Excellent customer service and sales skills.
o Previous retail or related customer service experience.
o A minimum understanding of STR/KE MVMNT.
o Accuracy with money handling and register use.
o Excellent organizational skills.
o Accuracy and attention to detail.
o Effective communication skills.
o Ability to effectively work with team.
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
Send your resume to firstname.lastname@example.org with the position that you are applying for in the subject line.